Refund Policy
Effective Date: April 17, 2026
Important Notice:
All products sold by AVP Labs are intended for research and laboratory use only. They are not for human or animal consumption.
General Policy
All sales are final. Due to the nature of our products, we do not offer refunds or exchanges for change of mind or incorrect orders placed by the customer. We strongly encourage customers to review all product details carefully before completing a purchase to ensure accuracy.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We may request photos or additional information to assess the issue. If the claim is approved, we will, at our discretion, provide a replacement or issue a refund.
Shipping Issues
Once an order has been shipped and is in the possession of the shipping carrier, we are not responsible for delays caused by the carrier. However, if your package is lost or significantly delayed, please contact us and we will do our best to assist you in resolving the issue.
Incorrect Orders
It is the customer’s responsibility to ensure that all order details, including product selection, quantity, and shipping address, are correct at the time of purchase. We are not responsible for orders placed with incorrect information.
Non-Refundable Items
Certain items, including clearance or discounted products, are non-refundable. Promotional items and gift cards are also not eligible for refunds or exchanges.
How to Request a Refund or Replacement
To request a refund or replacement for eligible items, please contact our support team at support@avplabs.com within the applicable timeframe. Please include your order number, a detailed description of the issue, and any supporting images if necessary to help us process your request efficiently.
Policy Changes
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website following any changes indicates your acceptance of the revised policy.
Questions?
If you have any questions about our Refund Policy, please contact us at support@avplabs.com.